Withdrawal, returns and claims right

The buyer will have a minimum period of fourteen calendar days to desist, counting from the day the customer receives the product, without any penalty and without indication of the reasons.

The exercise of the right of withdrawal will have to be notified by telephone to +34933444011, by addressing to the email INFO@YVYRA.ES, by sending a written letter to the address RAMBLA SOLANES 38-40, 08940 CORNELLA DE LLOBREGAT, BARCELONA, or through the withdrawal form. 

As established in the article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Consumers and Users Defence, the services or goods supplies made according to consumer’s specifications or clearly personalized, or which because their nature, can not be returned or may deteriorate or expire quickly, are exempt from withdrawal.

Returns and transport expenses

To exercise the return’s right a telephonic communication may be made to the telephone number +34933444011, addressing to the email INFO@YVYRA.ES or by sending a written letter to the address RAMBLA SOLANES 38-40, 08940 CORNELLA DE LLOBREGAT, BARCELONA.

In case you want to return a product, the management of said return will be carried out by THE COMPANY that will accept the return in case of; Defective product, Wrong product, Product without opening the original packaging

In any case, the products to be returned must be in perfect condition, unused and within their original packaging. Therefore, in order to avoid transport problems, it is requested to ensure that the package is properly protected and sealed. Once received, we will check your status. The moment we check that both the article, as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, the paid amount will proceed to be returned.

Order’s cancellation

If the order’s cancellation takes place before the departure of goods, the customer will not have any expense. In case of a cancellation after the order’s departure, the customer will be responsible for the shipping costs, as well as for the returning costs of this same order.

Applicable law and competent jurisdiction

The interpretation and execution of the conditions, as well as all its consequent acts, will be subject to Spanish law, unless there are public order provisions contrary to this.



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