FAQ

Categories

General
Shipping
Returns

General

What happens if a magnet clip breaks?

Same as if a screw broke. It can happen several times during any construction and it’s not a big deal. Simply replace it. You will always be supplied with spare magnet clips. The magnet clip is a secret formula combining 2 types of POM. A very advanced thermo plastic component widely used in the automotive and electronic industry. Most of the breakings will happen when the clips are not properly aligned with the joists. This is a smart mechanical locking which is meant to click and connect in the right positioning.

Will the magnet clip endure extreme high and low temperatures?

The magnet clip is a secret formula combining 2 types of POM. A very advanced thermo plastic component widely used in the automotive and electronic industry. The magnet clip not only will endure extreme temperatures ranging from lowest -40ºC to highest 90ºC but also will keep its locking features. On top of that the clip and the system has been already tested in all sorts of scenarios in extreme hot weather such as Middle east and extreme low such as Russia and Kazakhstan. Both domestic and public applications.

Will the magnet clip/system endure outdoor exposure?

The magnet clip is a secret formula combining 2 types of POM. A very advanced thermo plastic component widely used in the automotive and electronic industry. The magnet clip not only will endure extreme temperatures ranging from lowest -40ºC to highest 90ºC but also will keep its locking features. On top of that the clip and the system has been already tested in all sorts of scenarios in extreme hot weather such as Middle east and extreme low such as Russia and Kazakhstan. Both domestic and public applications.

Will Exterpark deck endure outdoor exposure?

What’s the best option for my climate? Bamboo, Exterpark Tech or natural wood?

How long will color last?

Composite range (wood plastic composite) color will not fade and will last with same look. No maintenance is required. Natural wood and bamboo are natural materials and due to uv rays will make the original color fade into a beautiful grey patina. If we want to refresh the original color we just need to wash our deck and apply oil. It’s just a few hours refreshment work and your natural deck will look like the very first day.

How long will natural wood or/and bamboo color last?

That will totally depend on uv exposure. The more uv exposure the faster the color will fade into a grey patina. Considering a full sun exposure our deck can become grey on average after 6 to 12 months. Just like our skin, natural products have a reaction to uv rays. But the advantage is that we can easily restore it.

What’s the best way to refresh the color of my deck?

Wpc won’t require maintenance in that regar, but a through cleaning of the surface is always nice thing to do. With natural wood and bamboo we recommend a thorough cleaning with high pressure water to remove dirt. Allow enough time to dry and apply a light coating of oil (you can purchase with us our recommended oil). Let the oil dry for 24 hours and make sure no rain during this period.

What are the most important things to verify before beginning the installation?

Please check out the installation video showing best practices on this link. Most important thing to verify is to make sure the base where deck will be installed is solid and not water absorbing.

How do I install my deck with the magnet system?

Please follow this link for thorough instructions.

Is the magnet clip better than screw fixing?

Indeed it is better. Screw fixing is made by means of forced penetration. The screw is likely to come off at some point if exposed to enough stress. The magnet mechanical looking is a much smarter and secure fixing.

Blocking clip

Is it a must to use the cross joists?

It’s not a must but it will definitely help you during installation. It will be easier and faster to set the right distance between joists (center to center) and most likely more accurate. It will also enhance the whole substructure stability at the same time.

Is it a must to use the aligner?

Is it a must to use the magnet tool?

Will the magnet clip be strong enough to hold my deck?

It is indeed more than strong enough and we have official tests done by official labs which support it. Please find link. The magnet clip is actually stronger than a screw fixing which is an imperfect fixing by means of forced penetration. we have passed 330km/h suction and lift up test.

Are Exterpark products respectful with the environment?

You can find more info here xxxx but we can absolutely confirm you that our products are aligned with the best sustainable practices and all our products are certified with the most renowned and acknowledged institution which looks after our forest. FSC.

Shipping

What’s the delivery time?

How much does transport cost?

How can I track my delivery?

You will receive email with updates during the whole process. Order confirmation, production completion, order sent, order in transit and order delivered.

Returns

Need more help?

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Enter

Search

Shopping Cart

Your cart is currently empty.

Shop now